January 2, 2018

I'm a game-lover. Card games, board games, party games: love, love, love. But I'm also a rule-follower. I want to win the game, but I want to have done it by mastering the domain, rather than breaking the parameters. I don't know how often you find creatives that are a...

September 3, 2017

Let me start with the punchline here. Your opinion does not matter (in design), but your reasoning does. Unless, of course, you're writing the checks, then opine away, please!

The absolute least productive comment you can make during the design process is, "I like (or d...

June 21, 2017

The bane of every digital designer (visual, UX, UI) and information architect on the planet is without question Craigslist. This damn site is–and we can all agree on this–abysmal, but it is wildly successful. So when we tell our clients, that they can't have a complete...

May 30, 2017

So, now that we’ve talked about style (see my first two blog entries). We need to also factor in culture as we do our best to delight our clients and build their trust.

Business people of diverse origins often speak multiple languages and frequently default to English...

May 22, 2017

Part of being a #designjunkie is you sometimes get gifts that make you (erm)… Pause. Truth be told, I'm pretty sure I grimaced uncomfortably searching recent memory for a time I must have shared funky-enough breath to earn a toothbrush as a gift. I mean you really have...

May 19, 2017

In the first part of this series, I talked about recognizing your clients' Social Styles and tailoring your interactions to encourage them to trust you. So we have some tools to keep clients happy, but what happens if things start to go awry anyway? Back-up behaviors a...

May 19, 2017

Today I’m going to be focusing on the relational-end of in-house design. I know some creatives are less than enthusiastic about this part of the job, but without happy "clients," we have no work. "Thanks for stating the obvious," you say? But no matter how large your c...

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