May 19, 2017

In the first part of this series, I talked about recognizing your clients' Social Styles and tailoring your interactions to encourage them to trust you. So we have some tools to keep clients happy, but what happens if things start to go awry anyway? Back-up behaviors a...

May 19, 2017

Today I’m going to be focusing on the relational-end of in-house design. I know some creatives are less than enthusiastic about this part of the job, but without happy "clients," we have no work. "Thanks for stating the obvious," you say? But no matter how large your c...

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